Maintenance

The root cause of this issue has been identified and successfully resolved. As a result, all containers have been back online since last night, and services are operating as expected. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked on the resolution. Please do not hesitate to reach out if you experience any further issues or require additional information.

The issue has been resolved. This was due to a database connection problem. Everything is back up and running, and your tracking was not affected.

Tonight, we will be conducting an important security update on a small portion of our servers in Germany, Sweden, and Brazil. This may result in up to 30 minutes of downtime while the update is applied.

We appreciate your patience and understanding as we work to improve the security and stability of our services.

We are initiating a network migration for certain containers across multiple countries. This may cause brief downtime lasting a few seconds to minutes; however, this small downtime should not have impact on your measurements.

We are currently performing an upgrade on our load balancers in Germany. During this time, there is a possibility that some requests may not be processed correctly. Our team is actively monitoring the situation to minimize any disruptions.

Thank you for your patience. We will provide further updates as needed.

We are going to migrate the Belgian customers to a new infrastructure. We expect the migration to have little to no impact on the tracking.

We have just been informed of urgent maintenance work taking place at the Los Angeles data center. While we were not notified in advance, we want to ensure transparency by communicating this update on our status page.

The expected duration of the maintenance is up to 8 hours, though we are hopeful that services will be restored much sooner.

We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

The issue with the Enhanced Tracking Script is fixed. This was due to an upgrade within our servers. Everything is running smooth again.